Contact us for expert plumbing services and heating services, dedicated to serving homes and businesses in Essex and London.
Contact us for expert plumbing services and heating services, dedicated to serving homes and businesses in Essex and London.
1️⃣ Who We Are
Precision Plumbing Heating Ltd (“we”, “our”, or “us”) provides professional plumbing and heating services across Essex, London and surrounding areas.
Business name: Precision Plumbing Heating Ltd
Location: Upminster, Essex, United Kingdom
Contact: precision_ph@outlook.com | 07301 053715
We are committed to protecting your privacy and handling your data responsibly.
2️⃣ Information We Collect
We may collect the following types of personal information:
Your name, address and contact details
Details about your property or job requirements
Payment information (for invoicing and receipts)
Communication history (emails, texts, WhatsApp messages, or forms submitted via our website)
3️⃣ How We Use Your Information
We use your information to:
Provide plumbing and heating services
Prepare and send quotes or invoices
Communicate about appointments or work progress
Manage records for accounting and tax purposes
Send occasional updates or service reminders (only if you opt in)
4️⃣ Data Storage & Security
Your data is securely stored and never sold to third parties.
We use reputable cloud-based platforms for storage and communication.
All reasonable steps are taken to prevent unauthorised access, alteration, or disclosure.
5️⃣ Sharing of Data
We may share limited data only when necessary:
With trusted subcontractors or suppliers working on your project
With accounting or legal advisors for business operations
When required by law (e.g. Gas Safe certification or compliance)
We do not sell, rent, or trade your personal data.
6️⃣ How Long We Keep Your Data
We keep your information only as long as necessary to fulfil our services and legal obligations.
Invoices and compliance records (such as Gas Safe certificates) are retained in accordance with UK tax law.
7️⃣ Your Rights
You have the right to:
Request a copy of your data
Correct or update inaccurate information
Ask us to delete your data (where legally possible)
Withdraw consent for marketing communications
To exercise these rights, contact precision_ph@outlook.com
8️⃣ Cookies
Our website may use cookies to improve functionality and analyse traffic.
You can disable cookies in your browser settings if you prefer.
9️⃣ Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
1️⃣ Scope of Work
All work carried out by Precision Plumbing Heating Ltd is performed by qualified engineers following current UK regulations and Gas Safe standards.
A full description of works and associated costs will be provided before any job begins.
2️⃣ Estimates & Quotes
Quotes are valid for 30 days unless stated otherwise.
Should the scope of work change (e.g. unforeseen issues or additional materials), we’ll always discuss and agree any changes with you before proceeding.
3️⃣ Deposits & Payments
A deposit may be required before larger jobs commence.
Full payment is due upon completion unless otherwise agreed in writing.
We accept payment by bank transfer or other agreed methods.
Late payments may incur reasonable interest or charges.
4️⃣ Cancellations
If you need to cancel or reschedule, please give at least 24 hours’ notice.
Cancellation of major works (e.g. installations) within 48 hours of the start date may incur a charge for materials already ordered.
5️⃣ Warranties & Guarantees
All workmanship is covered by our standard 12-month guarantee.
Manufacturer warranties apply on all supplied products and components.
Guarantees may be void if:
The system has been tampered with by another party
Non-approved parts or materials have been fitted afterwards
6️⃣ Liability
While every care is taken during work, we cannot be held responsible for:
Pre-existing faults or damage to pipework, fittings, or systems
Issues arising from wear, age, or previous installations
Loss or damage beyond the value of the work carried out
We maintain full public liability insurance to cover any accidental damage caused by our team.
7️⃣ Access & Safety
You are responsible for providing safe access to the property and ensuring that utilities (water, gas, electricity) are available during the appointment.
8️⃣ Emergency Call-Outs
Emergency work is subject to availability and may include an additional call-out fee.
We’ll always confirm any charges before dispatching an engineer.
9️⃣ Complaints
We aim to resolve any issues quickly and professionally.
If you are unhappy with any part of our service, please contact precision_ph@outlook.com or call 07554 007026.
We will acknowledge and investigate your complaint within 5 working days.
🔟 Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
By using our services, you agree to these terms.